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Return Policy

Returns

BioSmart Research offers a 30-day money-back guarantee. If you’re not 100% satisfied with our product, reach out to our customer service, and we’ll make it right—simple as that.

How much time will I have to make a return claim?

You have 30 days from your purchase date to make a return. BioSmart offers all its customers a 100% Satisfaction Guarantee.

How do I return my BioSmart order?

BioSmart orders are backed by a 100% Satisfaction Guarantee – no matter the case. Simply contact our customer service. Returns can be mailed or sent from any USPS store or drop-off.

Can I request a refund?

Yes, you can request a refund within 30 days of your purchase date – no matter the order size; you can receive a full refund if you’re not 100% completely satisfied with all BioSmart products.

Where can I take my BioSmart order to be returned?

You can take your BioSmart order to your nearest USPS store or drop-off location. If you purchased a BioSmart product from a retail location, please follow the store’s return policy.

How long does it take to receive a refund?

It may take up to 3 to 5 business days – depending on your bank – for you to receive your refund once it’s been processed.

How is my refund issued back?

Your refund is sent through your original form of payment.

Can I speak directly to someone at BioSmart about returns and refunds?

You can speak with our customer service team directly at 800-403-0830. for questions or concerns about returns and refunds, or you can email us at support@biosmartresearch.com.

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